Tag Archives: customers

Starbucks Profits Soar by 31%—But It’s Raising Prices Anyway

One critic said the company’s explanation for the coming price hikes amounts to “word salad to hide corporate greed.”‘

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Starbucks on Tuesday reported a 31% increase in profits during the final three months of 2021, but the massive Seattle-based coffee chain nevertheless announced plans to further hike prices this year, drawing outrage from critics who say the company is pushing higher costs onto consumers to pad its bottom line.

“Corporations are jacking up prices on consumers and using concerns about inflation as cover to do so.”

Starbucks CEO Kevin Johnson—who saw his compensation soar by 39% to $20.4 million in 2021—told investors during the company’s earnings call Tuesday that “supply-chain disruptions” and rising labor costs are to blame for the coming price increases, of which he suggested there will be several.

“We have additional pricing actions planned through the balance of this year, which play an important role to mitigate cost pressures including inflation,” said Johnson, who also touted the company’s “strong revenue growth” in the quarter.

Starbucks’ revenue grew to $8.1 billion at the tail-end of 2021, a 19% jump compared to the previous year.

To progressive observers, Starbucks’ announcement of price hikes fits a pattern of U.S. corporations—in sectors across the economy—raising costs for consumers while raking in record profits, boosting executive pay, and squeezing regular employees. Starbucks employees nationwide are increasingly fighting back against their low wages and poor working conditions by launching union drives.

Historian Andy Lewis argued that Starbucks’ explanation for the impending price increases amounts to nothing more than “word salad to hide corporate greed.”

The consumer advocacy group Public Citizen, for its part, responded with outrage to Starbucks increasing prices for customers after giving its CEO a nearly 40% raise last year.

During testimony before the House Energy and Commerce Committee on Wednesday, Rakeen Mabud of the Groundwork Collaborative noted that “in sector after sector, in company after company, corporations are jacking up prices on consumers and using concerns about inflation as cover to do so.”

“We see that in Kimberly-Clark taking advantage of the pandemic to raise prices on masks,” the economist said. “We see Proctor & Gamble using the fact that they sell essential goods that families depend on like diapers to raise prices in this moment of crisis. And we even see companies like McDonald’s raising prices on consumers even as they enjoy massive increases in sales.”

“So in short,” Mabud added, “this is a really broad-based problem—it’s unfortunately not limited to a specific sector of the economy.”

Originally published on Common Dreams by JAKE JOHNSON and republished under a Creative Commons license (CC BY-NC-ND 3.0)

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T-Mobile Data Breach affects over 47 Million people

Photo by Mika Baumeister on Unsplash

Data stolen include names, dob, SSN, and much more!

The investigation of the ongoing T-Mobile data breach has revealed some staggering information regarding the number of customers affected. As per a new article from Engadget, T-Mobile has confirmed roughly 47.8 million current and former customers have been affected by the cyberattack.

The company issued a press statement regarding the data breach and below are some of the immediate steps they are taking:

  • As a result of this finding, we are taking immediate steps to help protect all of the individuals who may be at risk from this cyberattack. Communications will be issued shortly to customers outlining that T-Mobile is:
    • Immediately offering 2 years of free identity protection services with McAfee’s ID Theft Protection Service.
    • Recommending all T-Mobile postpaid customers proactively change their PIN by going online into their T-Mobile account or calling our Customer Care team by dialing 611 on your phone. This precaution is despite the fact that we have no knowledge that any postpaid account PINs were compromised.
    • Offering an extra step to protect your mobile account with our Account Takeover Protection capabilities for postpaid customers, which makes it harder for customer accounts to be fraudulently ported out and stolen.
    • Publishing a unique web page later on Wednesday for one stop information and solutions to help customers take steps to further protect themselves.

As a T-Mobile customer myself, this is quite worrisome. The data stolen includes personal information like names (first and last), date of birth, social security numbers and driver license numbers. It is unclear at the moment if the stolen files have information that would contain financial account numbers or passwords.

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